Account Coordinator should have a customer-focused mindset and excellent communication skills. They must be proactive, able to take initiative, and comfortable talking on the phone. An Account Coordinator ensures clients are experiencing a positive client-company relationship by maintaining and assisting the client with whatever they might need.
Duties
Satisfactory problem-solving skills to help resolve customer complaints or needs
Excellent verbal and written communication skills to communicate product ideas to clients
Collaborating with various internal departments to ensure that they fulfill all customer requests
Time management and multitasking skills in order to handle multiple tasks and clients at once
Strong organizational skills and attention to detail
Data entry in various platforms
Managing
Supporting Legacy Sales
Creating and converting sales orders and PO
Keeping track of status of orders placed, and following up with vendors to ensure the order goes smoothly and meets customer’s in hands date
Keeping up to date with client needs and be a reliable contact to the customer for anything they might need.
Attributes
Customer service
Strong customer service and interpersonal skills for dealing with different types of customers and clients is crucial. This role must remain professional and friendly at all times.
Teamwork
This job involves working with colleagues towards shared company and team goals, so customer service administrators must work well with people from all walks of life
Communication skills
Account Coordinatorsshould be strong communicators, as they need to provide a consistently great experience for customers
Salesmanship
selling is a key part of an Account Coordinators’ role, since they promote certain products and offer alternative product options to customers
Problem-solving skills
Account Coordinators need good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
Qualifications
Understanding of MS Office programs
Google G Suite (sheets, docs, etc)
Have an average typing speed of at least 38-40 WPM
High School diploma or GED required; Bachelor’s degree in business administration or relevant field preferred
Minimum 2 years of experience in administrative support, customer service and or general business support preferred
Account Coordinator
Account Coordinator should have a customer-focused mindset and excellent communication skills. They must be proactive, able to take initiative, and comfortable talking on the phone. An Account Coordinator ensures clients are experiencing a positive client-company relationship by maintaining and assisting the client with whatever they might need.
Strong customer service and interpersonal skills for dealing with different types of customers and clients is crucial. This role must remain professional and friendly at all times.
This job involves working with colleagues towards shared company and team goals, so customer service administrators must work well with people from all walks of life
Account Coordinators should be strong communicators, as they need to provide a consistently great experience for customers
selling is a key part of an Account Coordinators’ role, since they promote certain products and offer alternative product options to customers
Account Coordinators need good decision-making and problem-solving abilities to respond to complaints and questions and to think quickly during customer interactions
Application Form