Proudly Family-Owned Since 1978
Let’s Create Something Worth Talking About
New Customers
Welcome! We’re excited to learn more about your project.
To get started, please complete our New Project Request Form. Once submitted, a member of the Holden Brand team will review your request and follow up to begin the onboarding process.
Existing Clients
Welcome back! If you’re a current or past Holden Brand client, please contact us directly at info@holdenbrand.com. Your message will be routed to the appropriate team member to ensure you get the support you need as quickly as possible.
Address
5646 Milton Street Suite 675
Dallas, TX 75206
Email: contact@holdenbrand.com
Phone: (800) 605-3905 — Our support team is based in the United States and available to assist you directly. When you call, you’ll speak with a knowledgeable member of our in-house team—no overseas call centers or automated runarounds.
Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What is your typical turnaround time?
Because Holden Brand has 40+ years of long-standing relationships with trusted domestic and international vendors, we’re able to prioritize production, secure faster timelines, and troubleshoot issues before they ever impact your order.
You also work directly with an experienced, American-staffed project and customer service team—meaning faster communication, real accountability, and a level of service you won’t get from generic online merch vendors.
If you’re working against a tight event deadline, let us know. We specialize in making the impossible happen.
Do you offer samples or prototype items before a full production run?
Yes. For customers who plan to order $20,000+ per year, we offer complimentary product samples or prototypes.
This helps you evaluate materials, sizing, imprint quality, and overall feel before committing to a full run.
For smaller projects, sample options may still be available depending on the vendor and product category—just ask your rep and we’ll walk you through the options.
How do pricing and bulk discounts work?
Pricing depends on the product, customization method, and volume. Because we work directly with top-tier suppliers, we’re able to offer extremely competitive pricing and strong bulk discounts.
We offer bulk pricing based on the volume of orders you plan to place in a calendar year.
Do you offer international shipping?
Yes, we offer international shipping to selected countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
Can you help with design, artwork, or logo placement?
Yes. Holden Brand provides full creative support throughout the production process, including:
– Artwork cleanup and vectorization
– Logo placement recommendations based on each product
– Color matching to brand or Pantone guidelines
– Digital mockups and proofs prior to production
– Guidance on the best imprint method (embroidery, screen printing, digital, laser, etc.)
Whether you have a fully developed brand or just an initial concept, our team ensures every item is production-ready and aligned with your brand standards.
Can you source unique or fully custom items beyond what’s listed on your site?
Absolutely. Sourcing is one of Holden Brand’s biggest strengths.
Because of our 40 years in the industry, we have deep relationships with premium suppliers across the U.S. and abroad. If you can imagine it, we can usually create it — including:
– Fully custom apparel and footwear
– Bespoke corporate gifts
– Custom-molded items (bags, packaging, accessories, tech items)
– Limited-run or event-specific products
– White-label merchandise
– Premium athletic, outdoor, and lifestyle products
If your brand needs something unique that stands out at an event, trade show, or internal launch, we can source or manufacture it specifically for you.
How do I re-order a past order?
You have a unique portal link with all your past orders. Simply click re-order, or reach out to your sales rep and they are happy to do this for you and/or make any updates as needed.
If you need assistance, please reach out to contact@holdenbrand.com and you will be routed to the correct team.
How can I contact your customer service?
Our customer service team is available to assist you via email, phone, or live chat. You can give them a call at (800) 605-3905 or email contact@holdenbrand.com for a knowledgeable member of our in-house team.
Brand Storytelling Since 1978